Terms & Conditions

You may register and play only if ALL of the following are true:

• you are a natural person of at least 18 years of age — no persons under 18 may register, deposit or play, ever, and we run age checks;
• you are legally capable of entering a binding agreement and are not under any legal incapacity;
• participation in the games offered is lawful for you in the place where you are when you play — this is your responsibility to confirm;
• you are acting for yourself, not for someone else, and you play with your own money;
• you are not on any self-exclusion register and have not previously been excluded by us;
• you are not a director, employee or immediate family member of the Operator, its clubs or its game/payment suppliers.

We may request proof of age and identity at any time and will suspend the account and withhold play until it is provided. Accounts found to belong to minors are closed immediately: stakes are returned, winnings are void, and deposits are returned to the source account after verification.

• One account per person per club (enforced on your South African ID number). Opening or attempting to open duplicates is a material breach: duplicates are closed, and bonuses, promotions and winnings obtained through them are void.
• All registration details must be true, current and your own. Registering with someone else's identity or number is fraud and is reported.
• Your name and identity details are captured once at registration and can afterwards be corrected only by our staff, on request with supporting documents.
• You are responsible for keeping your password secret and for everything done on your account. Tell support immediately if you suspect someone else has access — we will lock the account.
• Accounts are personal and not transferable. You may not sell, lend or share an account.

As an accountable business under South Africa's Financial Intelligence Centre Act (FICA), we must establish and verify who our customers are. You agree that we may:

• require your South African ID number (or passport where applicable), and documentary proof of identity, address, and bank account ownership;
• screen your details against fraud, sanctions and duplicate-identity checks, including with third-party verification providers;
• suspend deposits, play or withdrawals until verification is complete, and close accounts that fail verification;
• retain verification records for the periods FICA requires, even after the account closes.

Withdrawals are paid only to a South African bank account held in your own name. Third-party payouts are never made.

• Deposits are accepted only through the payment methods shown in the cashier, in South African Rand (ZAR), within the minimum/maximum limits shown per method.
• Funds are credited when the payment provider confirms the payment. Pending payments that fail or are abandoned are never credited.
• Your account is a player wallet, not a bank account: it earns no interest and may not be used to move money without genuine play (see clause 10 — AML).
• We may set or change deposit limits per method and may refuse a deposit where fraud or affordability concerns exist. You may set your OWN deposit limits at any time (see Responsible Gambling).
• If a payment provider later reverses a deposit (e.g. a chargeback) after the funds were played, the shortfall is a debt you owe us; we may set it off against your balance and future deposits and suspend the account until settled.

• Withdrawals are requested in the cashier and paid to your verified, own-name South African bank account (you may save a maximum of two accounts; our staff vet each one).
• Verification (clause 3) must be complete before a first withdrawal is paid.
• We review withdrawal requests and aim to process approved requests within 48 hours on business days; bank transfer times are outside our control.
• We may withhold or reverse a withdrawal where fraud, bonus abuse, an unresolved chargeback, a game malfunction, or a legal/regulatory obligation requires it — reasons are recorded and reviewable via complaints (clause 14).
• Wagering requirements attached to bonus funds must be met before the related funds become withdrawable (clause 7).

• Games are supplied by third-party studios and delivered through a licensed aggregation platform. Game results are produced by the supplier's certified random number generators; the game supplier's game server record is the authoritative record of every bet, result and win.
• Each game's rules and theoretical return-to-player (RTP) are shown inside the game. Reading them is your responsibility before playing.
• Bets, once placed, cannot be cancelled by you. Interrupted rounds (connection loss) resolve on the game server and reflect in your balance when you reopen the game.

• Bonuses and promotions are optional. Every bonus states its wagering requirement (e.g. "35×") and any minimum deposit, game restrictions, maximum bonus or expiry BEFORE you accept it. Those stated rules form part of these Terms for that bonus.
• Bonus funds are held in a separate bonus balance and convert to withdrawable cash only when the wagering requirement is met within the stated period. Unmet or expired wagering forfeits the bonus and winnings derived from it.
• When you meet the wagering requirement, your whole bonus balance converts to cash — the bonus itself and everything you won with it, subject to the maximum win below. Nothing is left behind in the bonus balance.
• You can remove a bonus at any time. Removing it gives up the bonus funds and any winnings still held in your bonus balance, and immediately frees your own cash for withdrawal. This is always your choice — use it if you would rather cash out than finish the wagering. Your own deposited money is never taken by removing a bonus.
• Withdrawals while a bonus is running. Cash cannot be withdrawn while any bonus funds remain in your balance, because bonus funds are spent before cash. Either play the bonus funds down, finish the wagering, or remove the bonus — the withdrawal screen tells you which applies and the exact amount outstanding.
• Maximum win. Winnings from bonus rounds, free spins or other promotional play are credited as bonus funds and are limited to the offer’s stated maximum win. Where an offer states a maximum win, that maximum applies whether or not you have deposited. Where an offer states none and you have never made a deposit, promotional winnings are capped at ten times the bonus granted. Players who have deposited are not subject to that cap. Amounts above the applicable maximum — from any cause, including a game or supplier malfunction — are removed and balances corrected (clause 8).
• Deposit-match win cap. For every deposit-match bonus (including the welcome match and match vouchers) granted from 7 September 2026, the bonus and the winnings made from it convert to withdrawable cash up to a maximum of five times the bonus amount (for example a R100 bonus converts up to R500). When the wagering requirement is met, any amount above that maximum is removed from your balance and you are notified of the exact figure. The cap applies only to winnings: the cash you held when the match was granted, and any deposit you made while it was running, are never reduced by it. The rand value of the cap is shown in the cashier before you pay, on your deposit receipt and under Offers → My Gifts. Matches granted before 7 September 2026 keep the terms they were accepted on.
• Only one bonus may be active at a time. While any bonus is still running — including free spins or free rounds awarded automatically at sign-up — no further bonus is granted, and a deposit made during that time does not receive a deposit match. Finish the wagering, or remove the bonus you hold, before making a deposit you want matched. The cashier tells you which applies before you pay.
• You may decline any bonus before deposit, and completing your identity details is required before any bonus is granted.
• Bonus-round sessions close on completion. Granted bonus rounds (free rounds) run in a dedicated game session that permits ONLY those rounds: no cash play is possible in it, and once the final round has settled the session ends. After the round summary is shown, the game window closes automatically within a few seconds and returns you to the lobby — or you may exit sooner and play any other game. Wins from the rounds are already in your bonus balance at that point (per this clause and the stated wagering terms); the automatic closure never affects what you were paid. Rounds are bound to the club that granted them and to the stated game, and unused rounds lapse on the offer’s expiry.
• Bonus abuse is prohibited, including: multiple/duplicate accounts, self-referrals or colluding referrals, low-risk bet patterns designed only to unlock bonuses, and exploiting errors in a promotion. We may void abused bonuses and their winnings and exclude the player from future promotions.
• We may amend or withdraw a promotion prospectively at any time; changes never affect wagering already in progress on an accepted bonus.
• Happy Hour cashback. Each club has one scheduled Happy Hour per day (times shown in the lobby; the schedule may change prospectively). If your real-money balance reaches zero during your own club’s Happy Hour, you receive 50% of the deposits you completed within that same hour back as cash with NO wagering requirement, once per day. Cashback is paid as ordinary cash — you may withdraw it, and anything you win with it, without limit. Qualifying deposits are R100 to R1 000; deposits below R100 do not qualify, and only the first R1 000 deposited in the hour is counted, so the maximum cashback is R500 per player per day. Your club’s current figures are always shown in the lobby. The cashback applies ONLY when your balance is fully depleted before the hour ends — if the hour ends while you still hold real-money balance or winnings, no cashback is due. Deposits made outside the hour, bonus-balance play, voided rounds and self-excluded or suspended accounts do not qualify.

A malfunction voids the affected play. If a game, payment or platform error causes a bet, result, price or balance that is obviously wrong (including a supplier game fault, a mispriced promotion, or funds credited in error), we may void the affected bets and winnings, correct balances to what they should have been, and — where money was already paid out — recover the difference. Genuine stakes on voided rounds are returned. If you notice a balance that is not yours, tell support; playing with funds you know were credited in error is a breach of these Terms.

The following lead to account suspension or closure, forfeiture of associated winnings, and reporting to authorities where the law requires:

• money laundering, financing of crime, or using the platform to transfer funds without genuine play;
• paying with cards, accounts or funds that are not yours;
• bots, automated play, screen-scraping, exploits, or interference with the software or other players;
• collusion, cheating, or abuse of errors and promotions;
• abusive, threatening or discriminatory conduct toward our staff or other players;
• any attempt to circumvent an exclusion (self-imposed or operator-imposed).

We monitor transactions continuously as FICA requires, including for large or structured deposits, deposit-and-withdraw patterns with little play, and identity anomalies. We may ask for source-of-funds information, delay or refuse transactions, freeze balances pending review, and file reports with the Financial Intelligence Centre — which we are prohibited by law from telling you about ("tipping off"). Cooperating with such requests is a condition of using the platform.

Gambling is entertainment, not income. You can set daily, weekly or monthly deposit limits and self-exclusion (temporary or indefinite) in your account at any time; limits take effect immediately and limit increases take effect only after a cooling-off period. During self-exclusion we will not accept your play or deposits and will not send you marketing. See the Responsible Gambling page for the full tools and the National Responsible Gambling Programme's free counselling line (0800 006 008).

Your personal information is processed under the Protection of Personal Information Act (POPIA) as described in our Privacy Policy, which forms part of these Terms. In short: we collect only what identity verification, payments, fraud prevention and support require; marketing is opt-in and can be switched off at any time; we never sell your data.

• You may close your account at any time via Live Support. Your verified withdrawable balance is paid to your own-name bank account; unmet bonus wagering is forfeited.
• An account with no login for 12 months is dormant: we will attempt to contact you at your registered details before any action, and your withdrawable balance remains yours and payable on verified request.
• We may suspend or close accounts for breach of these Terms, failed verification, legal or regulatory reasons, with reasons recorded. Lawful balances are returned after review unless the law requires otherwise.

1. Raise any complaint first via Live Support in the app — most issues resolve there. Every support conversation is recorded.
2. If unresolved, ask for it to be escalated to management; we will respond within 7 business days with a written outcome.
3. Game-result disputes are checked against the game supplier's server records (clause 6), which are decisive.
4. If you remain unsatisfied, you retain every right you have under South African law, including approaching the National Consumer Commission or the courts. Nothing in these Terms takes away rights the Consumer Protection Act gives you.

To the maximum extent South African law allows: we provide the platform "as is" and are not liable for losses caused by events outside our reasonable control (including internet, device or bank failures), for indirect or consequential losses, or for losses arising from your breach of these Terms. Nothing in these Terms excludes liability that cannot lawfully be excluded — including our liability for gross negligence or fraud, and your statutory consumer rights. Our total liability to you is limited to the balance of your account plus any bets wrongly settled, corrected per clause 8.

The platform, hall brands, artwork and software belong to the Operator or its licensors (including game studios). You get a personal, non-transferable licence to use them for playing only. Copying, modifying or commercially exploiting any part of the platform is prohibited.

We may amend these Terms. Material changes are announced in the app and the version date at the top updates; each registration records the version accepted. Changes apply prospectively — never to bets already settled or bonuses already in progress. Continuing to play after a change means you accept it; if you do not, close your account (clause 13) and withdraw your balance.

• These Terms are governed by the law of the Republic of South Africa, and South African courts have jurisdiction.
• If any clause is found invalid, the rest remain in force.
• Our not enforcing a clause today does not waive it for tomorrow.
• These Terms (with the Privacy Policy, Responsible Gambling page, cashier limits and per-promotion rules) are the whole agreement between us about the platform.
• Contact: in-app Live Support.